This Privacy Policy explains how juanph collects, uses, stores, and protects your personal information in accordance with the Philippine Data Privacy Act of 2012 and PAGCOR regulations. Your privacy is a fundamental part of the trust you place in juanph.
About This Document: This Privacy Policy ("Policy") is issued by juanph ("the Company," "we," "us," or "our") and governs the collection, use, retention, and disclosure of personal data obtained from players and visitors who use the juanph online casino platform accessible at juanph.win ("the Platform"). This Policy is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and the regulatory requirements of the Philippine Amusement and Gaming Corporation ("PAGCOR"). By registering an account or using the juanph Platform, you acknowledge that you have read, understood, and consent to the practices described in this Policy.
1.1 juanph is committed to protecting the personal data of every Filipino player who uses its platform. This Policy sets out, in plain and accessible English, exactly what personal information juanph collects, why it is collected, how it is used, who it may be shared with, how long it is kept, and what rights you have over it.
1.2 The personal data juanph processes is necessary to provide you with a functional, secure, and legally compliant online gaming experience — including account management, identity verification, payment processing, fraud prevention, responsible gaming monitoring, and regulatory reporting to PAGCOR.
1.3 juanph does not sell your personal data to third parties for commercial marketing purposes. We do not trade your information. Data shared with third parties is strictly for the operational purposes described in Section 7 of this Policy.
1.4 This Policy applies to all personal data collected through the juanph Platform, including data collected via account registration, deposits, gameplay, customer support interactions, and use of the juanph website at juanph.win.
2.1 For the purposes of the Philippine Data Privacy Act, juanph acts as the Personal Information Controller ("PIC") in respect of personal data collected through the Platform. This means juanph determines the purposes and means of processing your personal data.
2.2 juanph operates the online gaming platform at juanph.win and is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). As a PAGCOR-licensed operator, juanph is subject to applicable Philippine laws governing online gaming, anti-money laundering, data privacy, and consumer protection.
2.3 juanph has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with the DPA and this Privacy Policy. Contact details for the DPO are provided in Section 15 of this Policy.
🛡️ Registered with the NPC: juanph's data processing activities are registered with the National Privacy Commission (NPC) of the Philippines as required under the DPA and its Implementing Rules and Regulations.
3.1 juanph collects the following categories of personal data from its players and platform visitors. The table below summarizes the data types, their purpose, and their legal basis under the DPA:
| Data Category | Specific Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government ID number, ID document images | KYC verification, PAGCOR compliance, age verification (21+) |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, OTP delivery, support |
| Account Data | Username, encrypted password, account preferences, session history | Account management, security, personalization |
| Financial Data | GCash/PayMaya account numbers, bank account details, transaction history, deposit/withdrawal amounts | Payment processing, AMLA reporting, fraud prevention |
| Gaming Data | Game sessions, wager amounts, win/loss records, bonus usage, bet history | Service delivery, PAGCOR reporting, responsible gaming monitoring |
| Technical Data | IP address, device type, browser type, operating system, login timestamps, session duration | Security, fraud detection, technical performance |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer support, dispute resolution, quality assurance |
| Marketing Data | Promotion preferences, communication opt-ins/opt-outs, campaign response data | Relevant promotional communications (with consent) |
3.2 juanph does not intentionally collect sensitive personal information ("SPI") as defined under Section 3(l) of the DPA (such as health data, biometric data, or political affiliations) unless specifically required for identity verification or responsible gaming assessment purposes, in which case it will be clearly disclosed at the point of collection and processed with your explicit consent.
4.1 Directly from You. Most of the personal data juanph holds is provided directly by you through: account registration, KYC document submission, deposit and withdrawal requests, customer support interactions, and completion of responsible gaming questionnaires.
4.2 Automatically. When you access the juanph Platform, certain technical data is collected automatically by our servers and analytics systems, including your IP address, device identifiers, browser type, and session activity logs. This data is collected using server logs, cookies, and similar tracking technologies as described in Section 10.
4.3 From Third Parties. juanph may receive personal data from the following categories of third parties:
5.1 juanph uses the personal data it collects for the following purposes:
Account & Service Delivery
Identity Verification & Regulatory Compliance
Security & Fraud Prevention
Responsible Gaming
Marketing Communications (Consent-Based)
⚠️ No Data Selling: juanph does not sell, rent, or trade your personal data to external parties for their own marketing or commercial purposes. Any data sharing described in this Policy is strictly for operational necessity, legal compliance, or with your explicit consent.
6.1 Under the Philippine Data Privacy Act, juanph processes your personal data on the following legal bases:
7.1 juanph shares personal data only where necessary and only with the following categories of recipients, all of whom are bound by contractual data processing obligations or applicable law:
Service Providers (Personal Information Processors)
Third-party companies that process data on juanph's behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, DragonPay), KYC/identity verification providers, cloud hosting providers, fraud detection platforms, and customer support software vendors. These parties process your data only on juanph's documented instructions and are prohibited from using it for their own purposes.
Game Providers
Third-party casino game studios (including Ezugi) receive limited technical session data necessary to deliver live casino games. These providers do not receive your full personal profile, financial data, or identity documents.
Regulatory Authorities
juanph is legally required to disclose personal and financial data to PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities upon lawful request or as part of mandatory reporting obligations. juanph cannot refuse such disclosures where they are required by Philippine law.
Law Enforcement
juanph may disclose personal data to Philippine law enforcement agencies where required by a valid court order, warrant, or other lawful directive from a competent authority.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of juanph's business, personal data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer and its impact on your data in accordance with the DPA.
⚠️ No Cross-Border Data Sales: juanph does not transfer your personal data outside the Philippines to data brokers, advertising networks, or any commercial third parties for their own use. Any international data transfers (e.g., to cloud infrastructure providers) are subject to the safeguards described in Section 8.
8.1 Some of juanph's service providers — including cloud infrastructure, game delivery networks, and KYC platforms — may process data on servers located outside the Philippines. Where such international transfers occur, juanph ensures that adequate safeguards are in place in accordance with Section 21 of the DPA and the NPC's guidelines on cross-border data flows.
8.2 Safeguards for international data transfers include: contractual data processing agreements with Standard Contractual Clauses equivalent to NPC requirements, use of service providers domiciled in countries with data protection laws deemed adequate by the NPC, and technical encryption measures ensuring data security during transit and at rest.
8.3 juanph does not transfer your personal data to countries or territories that do not provide an adequate level of data protection without implementing the safeguards described in Section 8.2.
9.1 juanph retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:
9.2 When personal data is no longer required for any lawful purpose, juanph will securely delete or anonymize it using industry-standard data destruction methods. Anonymized data that cannot be re-identified may be retained indefinitely for aggregate analytics purposes.
10.1 The juanph Platform uses cookies and similar tracking technologies (including session tokens, local storage, and web beacons) to deliver a functional, secure, and personalized gaming experience. The following categories of cookies are used:
10.2 You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies may impair your ability to log in to juanph or use certain Platform features. juanph does not use third-party advertising cookies or behavioral tracking cookies for retargeting campaigns on external websites.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by juanph. juanph will respond to all valid rights requests within fifteen (15) working days of receipt, consistent with NPC guidelines.
12.1 The juanph Platform is strictly for adults aged 21 years and above. juanph does not knowingly collect or process personal data from individuals under 21 years of age. Age verification is a mandatory step in the juanph account registration and KYC process.
12.2 If juanph discovers that personal data has been collected from a person under 21 years of age, it will immediately suspend the associated account, forfeit any balance in accordance with its Terms & Conditions and PAGCOR guidelines, and delete the personal data associated with that account without undue delay.
12.3 If you believe that a minor has created a juanph account, please contact juanph's Data Protection Officer immediately at the contact details provided in Section 15.
⚠️ 21+ Only: Online casino gaming on the juanph Platform is restricted to adults 21 years of age and older under PAGCOR regulations and Philippine law. This age threshold applies to all Philippine players regardless of any lower age thresholds that may apply in other jurisdictions.
13.1 juanph implements technical, organizational, and administrative security measures appropriate to the sensitivity of the personal data it processes and consistent with the security requirements under Section 20 of the DPA. These measures include:
13.2 While juanph takes all reasonable measures to protect your personal data, no internet transmission or data storage system is completely secure. You are responsible for maintaining the security of your juanph login credentials and for logging out of your account on shared or public devices.
14.1 juanph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. The effective date of the current version is displayed at the top of this document.
14.2 Material changes to this Policy — those that significantly affect your rights or the way juanph uses your personal data — will be communicated to you by email to your registered address and/or by a prominent notice on the juanph Platform not less than fourteen (14) days before the changes take effect, except where immediate amendment is required by law.
14.3 Your continued use of the juanph Platform after the effective date of any revised Policy constitutes your acceptance of the updated practices. If you do not agree to the revised Policy, you must cease using the Platform and request account closure.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or the exercise of your data privacy rights under the DPA, please contact juanph's Data Protection Officer through the following channels:
15.2 juanph aims to acknowledge all privacy rights requests within three (3) business days and to fully respond within fifteen (15) business days of receipt. Complex requests may require additional time, in which case juanph will notify you of the expected timeline.
15.3 If you are not satisfied with juanph's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent government body responsible for enforcing the Data Privacy Act.
🇵🇭 National Privacy Commission: The NPC is the Philippine government authority responsible for enforcing the Data Privacy Act of 2012. Players who believe their data privacy rights have been violated may file a complaint with the NPC. juanph fully cooperates with all NPC investigations and audits.
Under the Philippine Data Privacy Act, you have six fundamental rights over your personal data held by juanph
Request a copy of all personal data juanph holds about you, including the categories of data, their sources, the purposes of processing, and any third parties it has been shared with. juanph will provide this within 15 working days.
Request correction of any inaccurate, incomplete, or outdated personal data juanph holds about you. Updates to name, address, or contact details can also be made directly through your juanph account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent. Note that PAGCOR and AMLA legal obligations may require juanph to retain certain data for the periods specified in Section 9.
Object to juanph's processing of your personal data for direct marketing, profiling, or other purposes based on legitimate interest. You may withdraw consent for marketing communications at any time through your Account Settings without affecting your ability to use the Platform.
Request a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible. This right applies to data processed by automated means on the basis of your consent or a contract with juanph.
If you believe juanph has violated your data privacy rights under the DPA, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. juanph fully cooperates with all NPC investigations and encourages players to use all available channels.
Security and data privacy are built into the juanph Platform from the ground up — not added as an afterthought
Every page, every transaction, and every login on juanph is protected by 256-bit TLS encryption — the same standard used by major Philippine banks including BPI and BDO. Your GCash account number, personal details, and payment data are never transmitted in plain text.
juanph's identity verification process is designed to be both PAGCOR-compliant and DPA-compliant. Your government ID documents are processed by certified KYC providers under strict data processing agreements, and are retained only for the legally mandated period.
juanph applies the principle of data minimization — collecting only what is strictly necessary to provide the service and meet legal obligations. We don't ask for data we don't need, and we don't keep data longer than we're required to.
In the event of a data breach affecting your personal information, juanph is obligated to notify the National Privacy Commission within 72 hours and affected players without undue delay. Our incident response procedures are tested and updated regularly.
juanph's data processing activities are registered with the National Privacy Commission of the Philippines as required under the DPA's IRR. A qualified Data Protection Officer oversees all privacy compliance activities on the juanph Platform.
juanph only sends promotional communications to players who have explicitly opted in. Unsubscribing is a single click in Account Settings or an email to [email protected]. Withdrawing marketing consent never affects your ability to play or withdraw funds.
juanph is PAGCOR-regulated, DPA-compliant, and built around the privacy and security of Filipino players. 21+ only.
Login to juanph Explore juanph Casino